Shipping & Return Policy - Premium Aluminium Luggage And Suitcases | IROION™

Shipping & Return Policy

Shipping:

All our products are shipped out of our warehouses located other in the United Kingdom or Hong Kong our flagship warehouse.

 

  • Orders are usually processed within 3-5 business days unless otherwise stated in the product description or your confirmation email.
  • Due to the nature of pre-order sales and often in-demand products, shipping delays may occur. We will do our best to contact you regarding your shipment as soon as possible with an updated timeline.
  • If your non-preorder item has not shipped after 5 business days, or if 5 business days after your pre-order timeline has elapsed your order still has not shipped, please contact us.
  • Once your order is shipped, you will receive an e-mail with tracking information to the e-mail address linked to your purchase.
  • Please allow 24 – 48 hours for your tracking info to update after you receive it.
  • Orders within the United Kingdom normally take 7-10 business days to arrive after being shipped.
  • International orders (outside the United Kingdom) normally take 2-4 weeks to arrive after being shipped. Occasionally, international orders are delayed in customs causing arrival time to increase to 8 weeks for delivery. If you are an international customer and do not receive your package within 8 weeks, please contact us.
  • Pre-order and/or limited edition items usually have delayed shipping times. These items are expected to ship by the date or within the timeframe listed in the product’s description unless otherwise specified.
  • Shipping used is EMS /DHL Air postal including tracking information For security reasons, all goods must be signed for on delivery.
  • IROION is not responsible in any way for your Import Duties and International Taxation.

 

For information regarding orders, deliveries and general purchase inquiries, please contact IROION customer service at support@iroion.com Office working hours Monday – Friday 9am till 6pm Central European Time (CET). Expected email response time is 24-48 hours. 

 

 

Return Policy:

100% Satisfaction Guarantee Trying out without commitment: our Money Back Guarantee IROION™ stands behind the quality of everything we sell. Our products are fully warranted against defects in materials and workmanship with a 15-year Warranty. If you’re unsatisfied with the products you purchased from IROION™ you can return your item(s) as follows:

 

  • Items purchased online can be returned online or at IROION™ retail stores within 60 days of purchase.
  • You must have an original receipt or packing slip to complete your return.
  • Items must be unused and returned with original packing.
  • Buyer is responsible for all return shipping fees and charges.

 

Online Returns

A return authorization form must be requested from our customer care team within 30 days of your purchase date. To request a return authorization and instructions on how to proceed with a return, please email us at support@iroion.com

 

Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy.