Shipping & Return Policy - Premium Aluminium Luggage And Suitcases | IROION™

Shipping & Return Policy


All our products are shipped out of our warehouses located other in the United Kingdom or Hong Kong our flagship warehouse.


  • Orders are usually processed within 3-5 business days unless otherwise stated in the product description or your confirmation email.
  • Due to the nature of pre-order sales and often in-demand products, shipping delays may occur. We will do our best to contact you regarding your shipment as soon as possible with an updated timeline.
  • If your non-preorder item has not shipped after 5 business days, or if 5 business days after your pre-order timeline has elapsed your order still has not shipped, please contact us.
  • Once your order is shipped, you will receive an e-mail with tracking information to the e-mail address linked to your purchase.
  • Please allow 24 – 48 hours for your tracking info to update after you receive it.
  • Orders within the United Kingdom normally take 7-10 business days to arrive after being shipped.
  • International orders (outside the United Kingdom) normally take 2-4 weeks to arrive after being shipped. Occasionally, international orders are delayed in customs causing arrival time to increase to 8 weeks for delivery. If you are an international customer and do not receive your package within 8 weeks, please contact us.
  • Pre-order and/or limited edition items usually have delayed shipping times. These items are expected to ship by the date or within the timeframe listed in the product’s description unless otherwise specified.
  • Shipping used is EMS /DHL Air postal including tracking information For security reasons, all goods must be signed for on delivery.
  • IROION is not responsible in any way for your Import Duties and International Taxation.


For information regarding orders, deliveries and general purchase inquiries, please contact IROION customer service at Office working hours Monday – Friday 9am till 6pm Central European Time (CET). Expected email response time is 24-48 hours. 



Return Policy:

100% Satisfaction Guarantee Trying out without commitment: our Money Back Guarantee IROION™ stands behind the quality of everything we sell. Our products are fully warranted against defects in materials and workmanship with a 15-year Warranty. If you’re unsatisfied with the products you purchased from IROION™ you can return your item(s) as follows:


  • Items purchased online can be returned online or at IROION™ retail stores within 60 days of purchase.
  • You must have an original receipt or packing slip to complete your return.
  • Items must be unused and returned with original packing.
  • Buyer is responsible for all return shipping fees and charges.


Online Returns

A return authorization form must be requested from our customer care team within 30 days of your purchase date. To request a return authorization and instructions on how to proceed with a return, please email us at


Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy.